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Introductory Certificate in Customer Service

The Programme

This course explores the importance of providing good customer service. It looks at identifying customer and organisational needs and expectations, differences between strong and weak customer care, professional image and dealing with complaints.

Costs

£67

Dates

Flexible enrolment dates available throughout the year.

Length of Study

Approximately seven hours.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.

Further Information