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Executive Office Skills

The Programme

The Executive Office Skills programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator.

The Executive Office Skills programme is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator. This course is designed for study by distance learning at work or at home. You will receive a course manual, assignments and study guide plus tutor support by email.

The objectives of the course are to:

Introduce the benefits of good customer care
Explore ways of handling complaints and difficult customers
Demonstrate customer care in face to face and written forms of contact
Raise awareness of good practice in personnel administration
Explore the techniques of recruitment and interviewing
Demonstrate the need for staff record keeping
Explain data protection legislation
Develop project management techniques
Introduce team selection techniques
Develop an understanding of body language
Develop listening skills
Demonstrate letter writing skills
Practice good telephone communication skills
Explain the training cycle
Demonstrate training methods and techniques

Costs

£180

Dates

You can start at any time and plan your studies over a period of up to six months.

Length of Study

Four to six months.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.

Further Information