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Petroc Dealing with Difficult and Demanding Customers

The Programme

This is a two hour Petroc certificated session suitable to any person working in a customer service role.

This is a two hour Petroc certificated session by the end of the session the learners will:

Identify and respond to different behaviour
Be able to deal with and manage varying situations
Identify and use assertive behaviour
Improve communication

Costs

£55pp, a minimum of two people required.

Dates

Various throughout the year.

Length of Study

Two hours.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.