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Petroc Introduction to Customer Service

The Programme

Suitable to any person working in a customer service role.

This is a two hour Petroc certificated session by the end of the session the learners will:

Be able to define 'what is good customer service'.
Understand the importance of a positive first impression.
Recognise customers' needs and expectations.
Understand how to build rapport with customers.

Costs

£55pp, a minimum of two people required.

Dates

Various throughout the year.

Length of Study

Two hours.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.