• ABOUT THE COLLEGE
  • ERG Refurbishment Tender Information
  • Courses
  • News
  • Events
  • How to find us
  • Vacancies
  • Publications
  • Get in touch
  • Essential Information
  • The Job Shop
  • Treat yourself
  • Corporate Information
  • Equality, Diversity and Inclusion
  • Safeguarding
  • College History
  • Ofsted
  • Active Inside Out
• YOUNG LEARNERS
  • Welcome
  • Courses
  • Applications
  • Past Results
  • Essential Information
  • Transport
  • 16-18 Bursary Fund
  • The Job Shop
  • Full Time Guide
  • College Videos
  • Supported Learning
  • Student Unions
  • 14 - 16 Learners
  • myNCS
  • 999 Academy
  • Enrichment
  • GCSEs
  • FreshFM
  • Active Inside Out
• UNIVERSITY COURSES
  • Welcome
  • Courses
  • Applying and Contacts
  • Modules
  • Life in North Devon
  • Tuition Fees
  • HE Course Guide
  • University of Plymouth Colleges
  • Scholarships
  • Studying at Petroc
  • Access to Higher Education
  • Staff Scholarly Activity
  • Workbased HE
  • Arts: End of Year Show
• EMPLOYERS
  • Welcome
  • A course to suit you
  • Courses
  • Working with You
  • Benefits of Training
  • Why Petroc?
  • Apprenticeships
  • Contact Us
  • Qualifications
  • Work Based Training
  • Security at Petroc
  • Innovation
  • The Job Shop
• ADULT LEARNERS
  • Welcome
  • Part time Courses
  • Categories & Fees
  • Adult Learner Support Fund
  • How can I enrol?
  • Part Time Course Guides
  • Extra Help
  • Essential Info
  • Supported Learning
  • Essential Skills
  • Arts on Prescription
  • Active Inside Out
• APPRENTICESHIPS
  • Welcome
  • Courses
  • Applications
  • Overview by Area
  • Costs and Funding
  • How Does it Work?
  • Earn and Learn
  • Framework
  • What we offer
  • Qualification Guide
  • Apprenticeship Guide

• Find a course
• Publications
• Essential Information
• About Us
• Young Learners
• Higher Education
• Employer Training
• Adult Learners
• Apprenticeships
• Employer Training

Conflict Management

The Programme

The Conflict Management course is designed for people who wish to gain an understanding of principles and practice of Conflict Management.

The Conflict Management course is designed for people who wish to gain an understanding of principles and practice of Conflict Management.

This course is designed for study by distance learning at work or at home. You will receive a course manual, assignments and study guide, plus tutor support by email.

Course Units: Conflict and Anger, Listening skills, Negotiation, Mediation, Crisis Mediation, Practical Conflict Management Techniques.

The objectives of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of self-development

Costs

£180

Dates

You can start at any time and plan your studies over a period of up to twelve months.

Length of Study

Up to twelve months. The course will take around 60 hours of study to complete.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.