• ABOUT THE COLLEGE
  • ERG Refurbishment Tender Information
  • Courses
  • News
  • Events
  • How to find us
  • Vacancies
  • Publications
  • Get in touch
  • Essential Information
  • The Job Shop
  • Treat yourself
  • Corporate Information
  • Equality, Diversity and Inclusion
  • Safeguarding
  • College History
  • Ofsted
  • Active Inside Out
• YOUNG LEARNERS
  • Welcome
  • Courses
  • Applications
  • Past Results
  • Essential Information
  • Transport
  • 16-18 Bursary Fund
  • The Job Shop
  • Full Time Guide
  • College Videos
  • Supported Learning
  • Student Unions
  • 14 - 16 Learners
  • myNCS
  • 999 Academy
  • Enrichment
  • GCSEs
  • FreshFM
  • Active Inside Out
• UNIVERSITY COURSES
  • Welcome
  • Courses
  • Applying and Contacts
  • Modules
  • Life in North Devon
  • Tuition Fees
  • HE Course Guide
  • University of Plymouth Colleges
  • Scholarships
  • Studying at Petroc
  • Access to Higher Education
  • Staff Scholarly Activity
  • Workbased HE
  • Arts: End of Year Show
• EMPLOYERS
  • Welcome
  • A course to suit you
  • Courses
  • Working with You
  • Benefits of Training
  • Why Petroc?
  • Apprenticeships
  • Contact Us
  • Qualifications
  • Work Based Training
  • Security at Petroc
  • Innovation
  • The Job Shop
• ADULT LEARNERS
  • Welcome
  • Part time Courses
  • Categories & Fees
  • Adult Learner Support Fund
  • How can I enrol?
  • Part Time Course Guides
  • Extra Help
  • Essential Info
  • Supported Learning
  • Essential Skills
  • Arts on Prescription
  • Active Inside Out
• APPRENTICESHIPS
  • Welcome
  • Courses
  • Applications
  • Overview by Area
  • Costs and Funding
  • How Does it Work?
  • Earn and Learn
  • Framework
  • What we offer
  • Qualification Guide
  • Apprenticeship Guide

• Find a course
• Publications
• Essential Information
• About Us
• Young Learners
• Higher Education
• Employer Training
• Adult Learners
• Apprenticeships
• Employer Training

Management Development Programme- Customer Service

The Programme

This is a package of courses to include NVQ 3 Diploma in Customer Service, Customer Service technical certificate and Level 2 Key Skills in Communication Skills and Application of Number.

Candidates will benefit from a clearer understanding of their responsibility within their organisation, the opportunity to develop new skills and the recognition of existing skills. The employer will benefit from improved staff performance and motivation, improvements in the quality of service to customers, the opportunity to ensure levels of service are to national standards and improvements in the quality and service provided.

Costs

There may be funding for this package, please enquire.

Dates

Flexible enrolments throughout the year.

Length of Study

12- 18 months.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.

Further Information