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NVQ 2 Diploma in Sales

The Programme

This course if for people working in any of the following, or similar roles: Contact Centre Operator; Customer Service Assistant/Manager; Estate Agent; Retail Assistant; Sales Representative; Travel Agent; Vehicle Sales Executive.

Units include:
Manage and prioritise time for sales activities
Demonstrate compliance with legal, regulatory and ethical requirements for sales activities
Sell products and services face-to-face
Sell products and services over the telephone
Obtain and analyse sales-related information
Develop, implement and monitor call plans
Manage your own personal and professional development in sales
Sell products and services at trade fairs, exhibitions or conferences
Undertake Sales Demonstrations
Input and access data in your organisation's information systems
Assist customers to obtain finance for purchases
Process customer orders and payments
Monitor the delivery of products
Generate and follow up sales leads
Handle objections and close sales
Ensure health and safety requirements are met in your area of responsibility

Costs

£245.

Dates

Enrolment dates to suit.

Length of Study

Between five and nine months.

Further Information

For further information please telephone 01271 338225, email employers@petroc.ac.uk or fill out our online enquiry form.