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Conflict Management
Level 2

The Programme

The Conflict Management course is designed for people who wish to gain an understanding of principles and practice of Conflict Management.

This course is designed for study by distance learning at work or at home. You will receive a course manual, assignments and study guide, plus tutor support by email.

Course Units:

Conflict and Anger
Listening skills
Negotiation
Mediation
Crisis Mediation
Practical Conflict Management Techniques


The objectives of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of self-development

On successfully completing the course you will receive a Petroc Certificate of Completion. Hours can be counted towards recognised structured CPD

Costs

£195

Venue

Distance Learning

Dates

You can start at any time and plan your studies over a period of up to six months.

Length of Study

Over a period of four to six months.
The course will take around 50 hours of study to complete.

Further Information

For further information please telephone 01271 338225, email guidancecentre@petroc.ac.uk or fill out our online enquiry form.