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Business Administration - Apprenticeship

Level 2
Course Code:
North Devon Campus
12-14 months

One of the great things about the Business and Administration Apprenticeship is that almost all businesses require these skills and processes. Without administrators, information would be hard to find, meetings would be missed and businesses would be less productive. Administration roles are also an excellent starting point to move into management once more experience has been gained.

This sort of work requires a strong sense of responsibility, accuracy and attention to detail.


The apprenticeship programme is made up of the following components:
- Diploma in Business and Administration Level 2
- Functional Skills in maths, English and ICT (dependent on prior achievement).

The Diploma requires learners to successfully achieve a minimum of 45 credits. These credits will be completed through the achievement of the six mandatory units (21 credits) and the remaining 24 credits will be taken from the optional group. This qualification has been produced to meet the changing requirements of learners and employers as it offers both competency and knowledge.

The topics covered in the mandatory unit group include:
- Communication in a business environment
- Principles of providing administrative services
- Principles of business document production and information management
- Understand employer organisations
- Manage personal performance and development
- Develop working relationships with colleagues

The optional units include topics such as:
- Managing diary systems
- Producing business documents
- Collating and reporting on data
- Maintaining and issuing stationery and supplies
- Administering human resource records
- Buddying with a colleague to develop their skills

*This is not a full list and there are plenty of options available.
The candidate will attend once a fortnight (term time only) and submit assignments against mandatory units. The optional units are assessed in the workplace through completion of a portfolio of evidence which will be internally assessed and internally quality assured. The apprentice will need to demonstrate what they've learnt using both practical and knowledge assessments, and a mixture of online testing.
Four GCSEs at Grade D (or equivalent) or above ideally to include maths and English. Some employers will ask for GCSEs in English and Maths at level C or above. Enthusiasm for the subject and a willingness to work hard are essential.
Once the apprentice has successfully completed the apprenticeship programme, and are able to demonstrate a significant increase in personal responsibilities in the workplace, they will be able to progress on to the Level 3 Advanced Apprenticeship programme.
As this qualification is delivered in the workplace the apprentice will be assigned a personal tutor who will require access to them for assessments and a quiet area that can be used for theory sessions. They will need to complete their course as an ePortfolio. While they are enrolled at Petroc they will have full access to the college facilities.
Any requirements for the first session will be discussed with either a member of the enrolment team, or the tutor, at the initial point of contact.
Please send enquiries to or contact our Advice & Guidance centre on 01271 852422.
Q: After the units are chosen, can they be changed during the apprenticeship?
A: The mandatory units are fixed, but the optional units can be changed should the need arrive as long as the reason why has been recorded for audit purposes and the apprentice has enough time to complete the unit.

Q: Is the Diploma available not as an apprenticeship?
A: Yes, the Diploma is available by the means of other funding methods. Please contact us for more information.

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Location North Devon Campus | Level Level 2 | Duration One year

Business Administration - Apprenticeship
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