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Certificate In Principles of Customer Service (VRQ)

Level 3
Course Code:
North Devon Campus
One year

This will provide you with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role; developing essential knowledge of the principles & practices of providing effective customer service, including customer relations, resolving customer complaints & problems as well as understanding how can affect customer expectations.

Formalising skill set, Branding and Customer service, Essential Employment Skills


To be awarded this qualification learners are required to successfully complete the 7 units including the following 4 mandatory units:

1. Understand the Customer Service Environment
2. Principles of Business
3. Understand how to resolve customers' problems and complaints
4. Understand customers and customer retention
There will be internal assessments for each unit, which are externally moderated.
This course can lead on to Higher Apprenticeships and FdA in Business Management.
On your first day, please bring with you a folder, notepad, pens and a USB.
For more information, please contact our Advice & Guidance Centre on 01271 852422.
Q: Can I get any financial assistance with this course?
A: You may be eligible for an Adult Learner Loan. Please contact our Advice & Guidance Centre for more information - 01271 852422.

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