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Certificate in Information, Advice or Guidance

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip learners with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. It covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Units covered in this programme include:

– Information, advice or guidance in practice
This unit provides you with an understanding of the differences between information, advice and guidance how to meet the various requirements of different clients. You will also gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.

– Developing interaction skills for information, advice or guidance
In this unit you will discover how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. It will help you to develop an understanding of the impact of values, beliefs and attitudes on interactions and the importance of confidentiality and impartiality. This unit will also help you to identify personal strengths and development needs.

– Signposting and referral in information, advice or guidance
This unit will develop an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation’s procedures. You will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.

– Information, advice or guidance in context
This unit provides you with an understanding of information, advice or guidance in the context of your own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. It will also help you develop your understanding of discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

– Skills for advice providers
The final unit will provide you with an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality. You will strengthen your knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.

Apply for this course

Anytime from Aug 2021 : Distance Learning : Part-time
Course Code : CMNX0018/21/AE
Level : Level 2
Duration : 15 Weeks

Cost : Free *

Distance Learning Apply

Course details


Each unit is assessed through short answer questions of at least one paragraph. Assessments are completed online via our online assessment platform or you can request paper-based assessments that you will need to post back to us.

Entry Requirements

You must be over 19 and have been resident in the UK for at least three years.

Aged 19 – 23 must hold a full Level 2 qualification.

There are no specific entry requirements for this course. This is a knowledge based qualification and therefore a good level of literacy, reading and writing is essential.


You can enrol onto other Level 2 subject specific qualifications or progress onto higher level courses.

Facilities and resources

For learners wishing to study fully online, full details on how to access the platform will be emailed after your induction call.

For those requesting workbooks with online assessments, your books will be posted to you after your induction call. Once you have received these you will be emailed full details to access the platform.

If you want to complete the paper-based assessments you will have the option to request these when you enrol.


Q: How long will this course take to complete?

A: This is a distance/home study course, so you can study at your own pace and at a time to suit you within a 16 week period. A subject specialist tutor will be allocated to you and you can email them should you have any questions relating to your course. It is important that you can work independently and be dedicated to set time aside each week for your studies, we recommend that you allow a minimum of 8 to 10 hours a week. Remember that your study time counts towards your CPD – Continuing Professional Development.

Q: How much does this course cost?

A: There is no cost for this qualification. However, if you do not complete your course inside the agreed timescale without a valid reason there will be a charge of £125.

Q: How do I apply?

A: To apply for this course click the Apply Now button or for further information call our Distance Learning Team on 01271 852354 or email pddistancelearning@petroc.ac.uk

Apply for this course

Staring Date : 01/08/2021
Course Code : CMNX0018/21/AE Distance Learning Apply

Why Petroc should be your first choice

Petroc offers high quality education and training across North and Mid Devon. We provide outstanding learning, excellent facilities, strong connections to employers and a supportive environment to help you fulfil your education goals and set you on your path to the career of your dreams.

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