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Operations/Departmental Manager – Apprenticeship (Standard)

An operational/departmental manager is someone who manages a team and/or projects, and is required to achieve operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

This qualification is designed to allow the development of the leadership and managerial skills needed to maintain and improve organisations within an ever increasingly competitive environment.

During this apprenticeship, you will be required to learn the following knowledge, skills and behaviours:

– Organisational Performance – Delivering Results: Operational management, project management, finance.
– Interpersonal Excellence – Managing People and Developing Relationships: Leading people, managing people, building relationships, communication.
– Personal Effectiveness – Managing Self: Self -awareness, management of self, decision making.

– Taking responsibility.
– Being inclusive.
– Being agile.
– Showing professionalism.

We have worked in partnership with Mindful Education to create a suite of blended learning courses that provide flexible study options, combining online learning with face-to-face lessons in the classroom.
Online video lectures are available on demand, and can be viewed from your phone, tablet or computer. Lessons last for around 45 minutes and are accompanied by animations and motion graphics to bring concepts to life. Exercises, interactive case studies and analytical tools help to enhance the learning experience further.
On campus, you benefit from regular college classes without having to commit to attending multiple evenings each week. Experienced tutors will discuss and reinforce what you have learnt during your online study and are on hand to provide guidance on progress and assessment. Discussion and debate with classmates will help you apply theories to situations you face in the workplace.

Find out more about our partnership with Mindful Education at www.petroc.ac.uk/online-and-on-campus

On completion of this course, you can register as a full member with the Chartered Management Institute and/or the Institute of Leadership & Management.

Apply for this course

Select from the start date/s below…

Anytime from Aug 2022 : North Devon : Part-time
Course Code : AB172 (2022)
Level : Level 5
Duration : 3 Years
North Devon campus Apply
Anytime from Sep 2022 : Tiverton : Part-time
Course Code : AT73 (2022)
Level : Level 5
Duration : 2 Years
Tiverton campus Apply

Course details


Your end-point assessment will consist of the following elements:

– Test of knowledge using scenarios

– Competency-based interview

– Assessment of portfolio of evidence

– Presentation of work based project approach and findings with Q&A

– Professional discussion relating to CPD activity

Entry Requirements

To be accepted onto this Level 3 programme, you must hold at least five GCSEs at grade 4 or above, including GCSE Maths and English Language.


Upon completion of this apprenticeship, you could further develop your knowledge through a higher level apprenticeship.

Facilities and resources

As an apprentice, you will have full access to the college facilities.

Apply for this course

Starting Date : 01/08/2022
Course Code : AB172 (2022) North Devon campus, Tiverton campus Apply
Starting Date : 12/09/2022
Course Code : AT73 (2022) North Devon campus, Tiverton campus Apply

Why Petroc should be your first choice

Petroc offers high quality education and training across North and Mid Devon. We provide outstanding learning, excellent facilities, strong connections to employers and a supportive environment to help you fulfil your education goals and set you on your path to the career of your dreams.

A group of Petroc students having a conversation


We offer a supportive and inclusive environment where you can flourish and feel a valued member of the college and wider community. 


Our teaching spaces and facilities are some of the best in the region, providing stimulating and true-to-life learning environments. 


We’ll provide you with the experiences you need to be ready for employment or the next step on your educational journey.