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Senior Healthcare Support Worker – Apprenticeship (NHS)

This is an NHS programme and you will need to liaise with your Line Manager and the NHS Trust’s Apprenticeship team to arrange funding before applying.

As an experienced support worker, you will carry out a range of high-quality and compassionate clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of a registered healthcare practitioner.

During this apprenticeship, you will be required to learn the following knowledge, skills and behaviours:

– Assist registered healthcare practitioners with clinical or therapeutic tasks; follow care plans; notice and report changes.
– Gather evidence to assist in obtaining a client history, review health-related data and information.
– Promote physical and mental health and wellbeing, providing opportunistic brief advice on health and wellbeing.
– Assist with an individual’s overall comfort, identify and respond to signs of pain or discomfort.
– Recognise issues and deteriorations in mental and physical health, report and respond appropriately.
– Recognise limitations in mental capacity and respond appropriately.
– Perform basic life support for individuals.

– Follow the principles for equality, diversity and inclusion.
– Implement a duty of care and candour.
– Safeguard and protect adults and children; promote the principles to others.

– Person-centred care, treatment and support.
– Demonstrate what it means in practice to promote and provide person-centred care, treatment and support.
– Work in partnership with the individual, their carer, families and the wider healthcare team.
– Promote clinical effectiveness, safety and a good experience for the individual.

– Demonstrate and promote effective communication using a range of techniques.
– Observe and record verbal and non-verbal communication.
– Handle information in line with local and national policies, keep information confidential and support others to do so.

– Act within the limits of your competence and authority; ensure that anyone you supervise acts within theirs.
– Take responsibility for, prioritise and reflect on your own actions, work and performance; maintain and further develop your own skills and knowledge.
– Work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required.
– Act as a role model; mentor peers.

– Maintain a safe and healthy working environment.
– Move and position individuals, equipment and other items safely.
– Undertake risk assessments.
– Use a range of techniques for infection prevention and control.

– Treat people with dignity, respecting individual’s diversity, beliefs, culture, needs, values, privacy and preferences. Show respect and empathy for those you work with. Have the courage to challenge areas of concern. Be adaptable, reliable and consistent, show discretion, show resilience and self-awareness and show supervisory leadership.

You will also complete one of the following options:
– Adult nursing support
– Maternity support
– Theatre support
– Mental health support
– Children and young people support
– Allied health profession – therapy support

Apply for this course

Select from the start date/s below…

Sep 2024 : North Devon : Part-time
Course Code : AB175 (2024)
Level : Level 3
Duration : 3 Years
North Devon Campus Apply

Course details


The end-point assessment consists of a multiple-choice test, observation of practice and a professional discussion.

Entry Requirements

If you do not already have Level 2 English and Maths, you will need to achieve this before the end of your apprenticeship.

This is an NHS programme and you will need to liaise with your Line Manager and the NHS Trust’s Apprenticeship team to arrange funding before applying.


Upon completion of this apprenticeship, you will be a competent and job-ready Senior Healthcare Support Worker. You can work in a range of services such as a midwifery-led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation. After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner.

Facilities and resources

As an apprentice, you will have full access to the college facilities.


Q: Do I need to be working in a health care setting to complete this qualification?

A: Yes, you need to be able to demonstrate practical skills and these will be assessed in the workplace.

Apply for this course

Starting Date : 09/09/2024
Course Code : AB175 (2024) North Devon Campus Apply

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